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Unit 2-3 Borough Court
Gallowfields Trading Estate
Please use the contact form or email Scott Caygill at firstname.lastname@example.org, with all your questions and queries. Most queries are normally answered within a few minutes to a few hours depending on our work load.
All orders are dispatched Monday to Friday on a "next day" service (providing the goods are in stock) and all our deliveries are made Monday to Friday 8:00am to 5:30pm. You should allow 48 hours to receive your order, e.g if your order is placed on a Monday it will go out on Tuesday for delivery Wednesday. If you happen to be out at the time of the delivery a card will be left.
Please note that we are in the hands of the courier when delivering your goods and can not be responsible for any un‐avoidable delays in shipping times. All goods (sales or service) must be paid for (ideally by credit/charge card) before goods are dispatched.
If you're ordering from outside the UK/not UK mainland please email us with your full address so we can give you a correct postage charge.
You are welcome to return any item purchased from us within 28 days of receipt of the goods, as long as the item you are returning is in an unused new condition and in its original packaging. We do not refund postage costs incurred to ship your item to you.
All items returned to us, are inspected first before any refund is processed.
Warranty lengths for Caygill frames are material specific: Steel 5 years, Alloy 2 years, and Carbon 2 years. Faulty items will be accepted and processed according the Manufacturer's terms and conditions. Some items do have to be sent back to the manufacturer first before we can agree on any replacement/refund. This does not affect your statutory rights.
Please allow 2-3 working days for us to process your return to us.