All orders are dispatched Monday to Friday on a "next day" service (providing the goods are in stock) and all our deliveries are made Monday to Friday 8:00am to 5:30pm. You should allow 2-3 days to receive your order especially in our busier period. This is also depending on the time of day your order is placed. e.g if your order is placed on a Monday morning it will be able to be shipped on a Wednesday onwards, If you happen to be out at the time of the delivery a card will be left.
Please note that we are in the hands of the courier when delivering your goods and can not be responsible for any un‐avoidable delays in shipping times. All goods (sales or service) must be paid for (ideally by credit/charge card) before goods are dispatched.
If you're ordering from outside the UK/not UK mainland please email us with your full address so we can give you a correct postage charge.
Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later).
After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement.
In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.
Unless your item is faulty, damaged upon arrival, or incorrectly sent, the cost of returning goods to us is the responsibility of the customer. We recommend using a tracked and insured postal service as we cannot accept responsibility for items lost or damaged in transit during return to us. Original shipping costs are non-refundable unless the return is due to our error. The Original Shipping cost is also non refundable.
Warranty lengths for Caygill frames are material specific: Steel 5 years, Alloy 2 years, and Carbon 2 years. Faulty items will be accepted and processed according the Manufacturer's terms and conditions. Some items do have to be sent back to the manufacturer first before we can agree on any replacement/refund. This does not affect your statutory rights.
Please allow 2-3 working days for us to process your return to us.
Deposits for items requested to be stored in house for any period of time are non refundable. This includes bikes stored for future collections and items specifically ordered in for customers which we would not normally carry in stock.
All bikes purchased from us via our website that we are shipping out will need some assembly as we can only send bikes out in their original boxes with our Courier. The element of building varies from each brand of bike purchased. Bikes purchased in Store will be fully built ready for you to ride away and with a Free Service taken within 2 months of purchase date.