All orders are dispatched Monday to Friday on a "next day" service (providing the goods are in stock) and all our deliveries are made Monday to Friday 8:00am to 5:30pm. You should allow 48 hours to receive your order, e.g if your order is placed on a Monday it will go out on Tuesday for delivery Wednesday. If you happen to be out at the time of the delivery a card will be left.
Please note that we are in the hands of the courier when delivering your goods and can not be responsible for any un‐avoidable delays in shipping times. All goods (sales or service) must be paid for (ideally by credit/charge card) before goods are dispatched.
If you're ordering from outside the UK/not UK mainland please email us with your full address so we can give you a correct postage charge.
Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later).
After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement.
In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.
Warranty lengths for Caygill frames are material specific: Steel 5 years, Alloy 2 years, and Carbon 2 years. Faulty items will be accepted and processed according the Manufacturer's terms and conditions. Some items do have to be sent back to the manufacturer first before we can agree on any replacement/refund. This does not affect your statutory rights.
Please allow 2-3 working days for us to process your return to us.
Deposits for items requested to be stored in house for any period of time are non refundable. This includes bikes stored for future collections and items specifically ordered in for customers which we would not normally carry in stock.